Tautona AI



Using Robotics and AI to Reinvent the Insurance

Claims Process


Siatik assisted Tautona AI with Machine Learning consulting services

and a local billing


The Challenge

The Solution

The Result

The mere fact of having an insurance claim increases the customer’s likelihood of switching from 22% to 41%. However, despite its strategic importance, the claims process remains outdated, labour-intensive

and bureaucratic. Claims are rarely finalised on the same day with the vast majority being settled in 48 hours or longer.

Tautona’s claims automation solution uses robotics and artificial intelligence (AI) to instantly approve or refer insurance claims for further investigation. Tautona delivers an instant AI-powered claims decision and communicates the result directly to the claimants. Tautona’s bot-farm is built on Google’s cloud platform which has industrial grade security and near unlimited scalability.

Cloud native platform provides unlimited flexibility to scale up operations and automate business critical processes Cut the costs of

processing claims by 80% and reduce the time to decide and settle a claim from 3 days to less than 5 minutes.

This means that Tautona’s clients are not required to purchase, install, maintain and upgrade expensive on-premises equipment.Cloud native platform provides unlimited flexibility to scale up operations and automate business critical processes Cut the costs of processing claims by 80% and reduce the time to decide and settle a claim from 3 days to less than 5

minutes.